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How to get 64-bit when ordering from Dell
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Darkschneidr
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Joined: Dec 31, 1969
Posts: 1702
Location: AZ

PostPost subject: How to get 64-bit when ordering from Dell
Posted: Sun Nov 30, 2008 12:03 am
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A topic that came up recently for me was how to get the 64-bit version of Vista when ordering a new computer from Dell. It's actually pretty simple if you know what to say when you call. Since I worked for Dell previously, I figured I would offer up this bit of advice regarding it.

First, know that if your system is not offered with 64-bit when purchasing, there is NO SUPPORT offered for it if you install a 64-bit operating system outside of your normal hardware warranty support, no software support is available (and this is only available to the XPS line to begin with).


When ordering your system, go ahead and place the order for the only options that you have, which is the 32-bit version (most likely, although some systems *are* offered with 64-bit).

After completing the order and it has completed it's shipping phase, you will need the service tag for the machine to complete the next step.

NOTE: The service tag is not available to you until the system is put in the box and put on the truck. If your order screen shows "In Production", this means that the service tag has NOT been put onto the system yet. Do not bother calling until it says "Shipped".


When you call Dell, you will need either your order number, or the service tag itself. This is found on the account screen after logging in on the Dell site.

When you speak to the rep, quote this;

"DSN Document ID: 158098 (Operating System Changes and Operating System Swaps - Dell Global Policy)." If they have trouble finding it, have them search in DSN for the term "O/S swap". This will produce the same document ID (they will know what DSN is, but for your own reference it is Dell Serve Network, which is a database of documents for troubleshooting and policies).

Once they have read this document, you should have no trouble getting the 64-bit version of your operating system.


Important to note;

You must be IN WARRANTY to request this. Otherwise you will need to purchase or obtain your own copy of 64-bit Vista. I have head that the key works even when using a retail version to install, but I cannot confirm this.

If you own an XPS system, you are going to have a MUCH EASIER time obtaining this disk. The Dimension systems are supported by people in India or the Phillipines, which will sometimes create an obstacle in itself to get around. The nice thing is that if you speak with someone in the XPS queue, they will still handle your issue, as it is policy for them to do so without transferring you overseas.


Hopefully this will fall on someone's ears who may find this useful. Good luck, and have a great one. Smile

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Darkschneidr
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Joined: Dec 31, 1969
Posts: 1702
Location: AZ

PostPost subject: Re: How to get 64-bit when ordering from Dell
Posted: Sun Dec 14, 2008 9:21 pm
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Also, just on a side note, the XPS m1730 actually is PAE compliant, and it WILL address all the ram installed in it. This is a method of addressing more than 4gb of resources within a 32-bit operating system. Since there tends to be better support for the 32-bit OS, it could be in someone's favor to stay with the 32-bit version until nvidia releases a solid driver for 64-bit.

Just to clarify, I have installed 4gb of ram, and 1gb of video memory. The OS sees and uses all of the resources with no trouble without any alteration out of the box.

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